All Cross Stitch, Tapestry and Embroidery Kits
Now Reduced to Half Price
See the Hand Crafts section for more details
01484 516700

Terms and Conditions

About Us

Howdens Sewing Machines are dedicated to your satisfaction. If you have any suggestions or comments please email us at info@howdenssewingmachines.co.uk We supply schools and colleges throughout Yorkshire and the rest of the UK. Education discounts are available on many of our products when ordered via an official local authority purchase order. Please contact us before ordering to confirm the current "Education Price". All our machines and other electrical items are 240v UK mains voltage, unless otherwise stated. All Bernina sewing machines with the exception of the 1008 have a dual voltage transformer.

Making A Purchase

Just browse our catalogue and select the items that you wish to buy, they will automatically be placed in your basket. After you have finished shopping, please click on Checkout, or Check out with PayPal. If you select Checkout, you will be asked for your address details. As you proceed through the Checkout process you will be asked to select one of the two available Payment Methods from the drop-down box, after making that choice please remember to click on CONFIRM ORDER. You will then either be directed to our Secure Payment site Credit Call, one of the online shopping industries leading providers of secure card processing services. Or If you prefer not to give your card details over the internet, please select the Tel: 01484 516700 with your card details option, then click CONFIRM ORDER. Print out your receipt and phone 01484 516700 and our staff will be happy to take your details over the phone. Monday to Saturday 9.00am till 5.00pm.

All prices are shown in sterling. If ordering from outside the UK please check conversion rates. e.g. http://www.xe.com/ucc/

Shipping And Handling

The following standard delivery shipping charges apply to mainland UK addresses:

  • Orders up to 49.99 carry a Post and Packaging fee of 3.95
  • Orders of 50 and over are delivered Free of Charge
  • Horn Sewing Cabinets are delivered free of charge to most UK destinations; deliveries to Northern Scotland and Central London (Congestion Charge Area) are subject to additional charges; details available upon request.
The following shipping charges apply to areas outside the UK:
  • Orders for small lightweight items to countries within the Euro Zone carry a shipping fee of 8.40
  • Orders for small lightweight items to North America and the rest of the world carry a shipping fee of 12.95
  • If ordering a larger, heavier item please enquire by email prior to placing your order. We will advise of the best shipping cost to your destination - we will not despatch your order until we have agreed the carriage charges with you.
  • PLEASE NOTE: We are unable to ship Bernina Sewing Machines and Overlockers, to addresses outside the UK.

Delivery Schedule

We process all our internet orders very quickly, most items are held as part of our normal working stock. Sewing machines and Overlockers and other high value items except Horn Cabinets, are sent out via carriers and require a signature on delivery. If no one is available to accept delivery, the package will be returned to your local depot. A card will be left with details on how to arrange redelivery of your order. There is no charge if redelivery is required. We can also arrange delivery to a work address, neighbour, etc. if required. Smaller items are sent out via Royal Mail and take approximately 2 to 5 working days. This applies to orders downloaded on Monday, Tuesday, Wednesday & Thursday before 2pm. Orders placed after 2pm on Friday will be dispatched on the following Monday. Some delay may be experienced at peak times, for instance Christmas and Bank Holiday weekends.

Tax Charges

Prices shown in our online catalogue include VAT except books, which are zero-rated. For customers ordering from outside the EU, our website is configured to display prices based on Delivery Location, this automatically reduces the sales tax to zero for valid locations.

Credit Card Security

Following changes to card processing legislation and in order to offer our customers the most secure method of online purchasing, we have teamed up with Actinic Payments (Credit Call), who specialize in web security and are recommended worldwide by major banks and credit card companies as a secure internet payment gateway. Your browser will go into secure mode after you have entered your address details and prior to you entering any of your card details. All card details are encrypted between your browser and the server. Nobody else including ourselves is able to obtain your credit card details. This gateway will automatically communicate with your bank or card provider to verify details. This is usually done in seconds and acts as an additional security measure against stolen card details and identity theft. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email.

Guarantee

All machines come with the standard manufacturers guarantee. If you require any information regarding the suitability of an item for a specific purpose please contact us prior to your purchase and we will gladly offer our honest impartial opinion. PLEASE NOTE. Guarantees on sewing machines and overlockers only apply in the original country of purchase.

Reaching Us

If you need to contact us, please email us at info@howdenssewingmachines.co.uk alternatively, you can call on 01484 516700 or write to us at Howdens Sewing Machines, Unit 1, Ray Street Centre, Ray Street, Huddersfield. West Yorkshire. HD1 6BL. United Kingdom.

Privacy Policy

In this privacy policy, "we" and "our" relates to Howdens Sewing Machines, company number 01105473, a company registered in England and Wales. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Howdens Sewing Machines or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA, We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that has conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD? We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA, We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES, If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

YOUR RIGHTS, If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US, If you have any questions or concerns, please do not hesitate to contact us through our Contact page, or by phone on 01484 516 700

Returns Policy

RETURN CONDITIONS, The product must be in its original condition and include all original packing materials. We are unable to refund damaged or used items unless faulty. RETURN PERIOD no later than 14 days after receipt of goods. RETURN INSTRUCTIONS if you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address: RETURNS DEPARTMENT Howdens Sewing Machines, Unit 1, Ray Street Centre, Ray Street, Huddersfield. West Yorkshire. HD1-6BL RETURN SHIPPING COSTS are at your own expense, except in instances of receiving a faulty item or an error by Howdens Sewing Machines. REFUND we will refund the purchase price of the item returned, less 10% to cover Credit & Debit Card processing charges and restocking costs. Your original form of payment will be credited. CREDIT PERIOD return credits typically take approximately 3 to 4 days to process. In the event of an ERROR BY HOWDENS SEWING MACHINES if you receive a damaged or incorrect item, Howdens will offer to remedy the situation by providing a replacement, and if we ask you to return the item will pay your return postage costs. Should you wish to cancel the order at this point no deduction will be made to cover Credit & Debit Card processing charges and restocking costs. COLOURS we are not accountable for minor colour variations; this is not considered an error by Howdens and will not result in a refund of the original or return shipping costs.