| SAVE TIME AND MONEY BUY ONLINE FROM HOWDENS SEWING MACHINES. | About Us Howdens Sewing Machines are dedicated to your satisfaction. If you have any suggestions or comments please email us at info@howdenssewingmachines.co.uk We supply schools and colleges throughout Yorkshire and the rest of the UK. Education discounts are available on many of our products when ordered via an official local authority purchase order. Please contact us before ordering to confirm the current "Education Price". ALL OUR MACHINES AND ELECTRICAL ITEMS ARE 240v UK MAINS VOLTAGE, UNLESS OTHERWISE STATED. All Bernina sewing machines with the exception of the 1008 have a dual voltage transformer. |
| Making A Purchase Just browse our catalogue, select the items that you wish to buy, and they will automatically be placed in your shopping basket. After you have finished shopping, click on "Order" and you will be directed to our Secure Payment Service Providers site Credit Call, one of the online shopping industries leading providers of secure card processing services. We accept MasterCard, Maestro, Visa, Visa Debit, Visa Electron and Solo. All prices are shown in sterling. If ordering from outside the UK please check conversion rates. e.g. http://www.xe.com/ucc/If you wish to pay by AMERICAN EXPRESS, or if you prefer not to give your card details over the internet, please select the Tel: 01484 516700 with your card details option, then click Next. Print out your receipt and phone 01484 516700 and our staff will be happy to take your details over the phone. Monday to Saturday 9.00am till 5.00pm. |
| Shipping And Handling Orders over £99-00 (Including VAT) are delivered Free of Charge within the U.K. mainland. Smaller orders carry a Post and Packaging fee of £2.95 to all United Kingdom destinations, orders to other European and North American destinations carry a £4-95 fee. If ordering larger weightier items, such as machines for delivery to other European Union destinations, please enquire by Email prior to placing your order. NOTE: We are unable to ship Bernina Sewing Machines and overlockers, to addresses outside of the UK. Due to the endless possibilities of weight, size and destination, all orders received for larger weightier objects from customers ordering from outside of the UK will be advised by email of the best shipping cost option prior to dispatch. We will not dispatch your order until we have agreed the carriage charges with you. Horn Sewing Cabinets are delivered free of charge to most UK destinations; deliveries to Northern Scotland, Ireland and central London (Congestion Charge Area) are subject to additional charges; price available on request. |
| Delivery Schedule We process all our internet orders very quickly, most items are held as part of our normal working stock. Sewing machines and Overlockers and other high value items are sent out via carriers and require a signature on delivery. Smaller items are sent out via Royal Mail and take approximately 2 to 4 working days. This applies to orders downloaded on Mondays Tuesdays Wednesday & Thursdays before 2pm. Orders placed after 2pm on Fridays will be dispatched on the following Monday. Some delay may be experienced at peak times, for instance Christmas and Bank Holiday weekends. |
| Tax Charges Prices shown in our online catalogue include VAT except books, which are zero-rated. For customers ordering from outside the EU, our website is configured to display prices based on Delivery Location, this automatically reduces the sales tax to zero for valid locations. |
| Credit Card Security Following changes to card processing legislation and in order to offer our customers the most secure method of online purchasing, we have teamed up with Actinic Payments (Credit Call), who specialize in web security and are recommended worldwide by major banks and credit card companies as a secure internet payment gateway. Your browser will go into secure mode after you have entered your address details and prior to you entering any of your card details. All card details are encrypted between your browser and the server. Nobody else including ourselves is able to obtain your credit card details. This gateway will automatically communicate with your bank or card provider to verify details. This is usually done in seconds and acts as an additional security measure against stolen card details and identity theft. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. |
| Guarantee All machines come with the standard manufacturers guarantee; all other products are covered by the Sale Of Goods Act. If you require any information regarding the suitability of an item for a specific purpose please contact us prior to your purchase and we will gladly offer our honest impartial opinion. PLEASE NOTE. Guarantees on sewing machines and overlockers only apply in the original country of purchase, i.e. the UK. |
| Reaching Us If you need to reach us, please email us at info@howdenssewingmachines.co.uk alternatively, you can call on 01484 516700 or write to us at Howdens Sewing Machines, Unit 11, Ray Street Enterprise Centre, Ray Street, Huddersfield. West Yorkshire. HD1 6BL. England. United Kingdom. |
| Privacy Policy Howdens Sewing Machines do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy If for any reason you are not satisfied, you may return goods within 10 days and receive a refund. If you choose to return an item we require you to contact our returns department - Tel: 01484 516700 prior to sending it back. Returns will only be accepted if you follow the Returns conditions/instructions below within 10 days of purchase.RETURN CONDITIONS, THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION AND INCLUDE ALL ORIGINAL PACKAGING MATERIALS. WE ARE UNABLE TO REFUND DAMAGED OR USED ITEMS. RETURN PERIOD No later than 10 days after receipt of goods. RETURN INSTRUCTIONS If you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address: RETURNS DEPARTMENT Howdens Sewing Machines, Unit 11, Ray Street Enterprise Centre, Ray Street, Huddersfield. West Yorkshire. HD1-6BL RETURN SHIPPING COSTS Are at your own expense, except in instances of receiving a faulty item or an error by Howdens Sewing Machines. REFUND We will refund the purchase price of the item returned. Your original form of payment will be credited. CREDIT PERIOD Return credits typically take approximately 3 to 4 days to process. ERRORS BY HOWDENS SEWING MACHINES If you receive a damaged or incorrect item, Howdens will exchange the damaged item or refund both the original and return shipping costs. COLORS We are not accountable for minor color variations; this is not considered an error by Howdens and will not result in a refund of the original or return shipping costs. |
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